Shipping policy

Shipping Policy – UrbanNexa.shop

At UrbanNexa.shop, we are committed to delivering your orders safely and on time across India.

1. Shipping Coverage

We currently ship across India to most serviceable PIN codes.

If your location is not serviceable, our team will contact you within 24–48 hours of placing the order.

2. Order Processing Time

  • All orders are processed within 24–48 working hours.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

You will receive a confirmation message once your order has been shipped.

3. Estimated Delivery Time

  • Delivery time: 5–7 working days

  • Remote or rural areas may take slightly longer depending on courier availability.

Please note that delivery timelines may vary during festivals, sales, or unforeseen circumstances.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across India.

  • Please ensure someone is available at the delivery address to receive the order.

  • In case of repeated failed delivery attempts, the order may be cancelled.

5. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • We may offer free shipping on selected products or promotional offers.

6. Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID

  • Courier partner details
    via SMS or email.

You can track your order using the tracking link provided.

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact our support team.

In case of a lost shipment:

  • We will investigate with the courier partner.

  • If confirmed lost, we will provide a replacement or refund.

8. Incorrect Address

Please ensure your shipping address and contact number are correct.

UrbanNexa.shop is not responsible for delivery issues due to incorrect or incomplete addresses provided by the customer.

9. Returns & Shipping

We offer a 7-day return policy from the date of delivery.

For return eligibility and process, please refer to our Return & Refund Policy page.

If you need assistance, contact us at:
📧 support@urbannexa.shop
📞 Customer Support Hours: 10 AM – 6 PM (Monday to Saturday)

If you want, I can also write:

  • ✅ Return & Refund Policy

  • ✅ Cancellation Policy

  • ✅ Privacy Policy

  • ✅ Terms & Conditions